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2 comments

Dear Customer,

We apologize for the inconvenience caused.

Please let us know what subject and topic you need help with.

We will arrange sessions for you.

Thanking You,

Sasmita

Relationship Executive - TutorVista

Website: www.tutorvista.com

On Tue, Feb 15, 2011 at 10:10 AM, wrote:

I can't connect to any of the subject and any of my tutors . I know there have something definitely wrong with my account. And it is already 2 days. Please help me out

Email (2)

Dear Customer,

This is in regards of your account with Tutorvista.

As per the fair usage policy you can take 3hrs of tutoring in a day, 8hrs of tutoring in a week and 26hrs of tutoring in a month,

Please click on below link

http://help.tutorvista.com/answer.php?id=184&oid=120

Email (3)

I have a question . How come it turned out like this ?

It is saying that Unlimited Tutoring and 24 7 tutoring available

And Now i only have these 2 hours ?

How could this happen ?

Email (4)

Dear Customer,

We apologize for the inconvenience caused to you.

Please let us know a convenient time the subject and the topic you need help with. we will arrange session for you.

--

For further information feel free to email us at care@tutorvista.com.

-------------------------------------------------------------------------------------

THat is what happened ... They said 24/7 but after we paid money .. they only allowed 3 hr per day and we can't even access anything we want . We have to report them the time that we want to study .. Actually , that is freaking .. *** me off

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Anonymous
#463230

tutor vista is terrible and i will be sure to spread the news never to buy time on this site, they are unreliable! I can't even connect with the session I booked!

Anonymous
#266037

Dear Student,

You can contact the customer care when you need Extra sessions for help.You can do that through the connect to customer care tab in your account page

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