Are you kidding me right now?? So I was struggling this semester with Physics and Calculus.
After speaking with a rep. she convinced me to get a 20 hour package for $180 (she discounted 20$ for me). She told me that most/all tutors had masters degrees. Uhh...yeah I bet masters degrees from like a 3rd world country with the poorest education on the chart!
One tutor gave me all kinds of explanations that made no sense...and derived equations and formulas for me that ended up being completely wrong! When I went into class the next day and showed my lab partner, he laughed. Then he gave me all the right equations.
A second tutor took 10 mins just to tell me that no limit existed on my Calculus problem. & argued with me that there was no limit..when I KNEW there was a limit!!! My online hw did not give a choice for "does not exist".
A third tutor had me put in wrong answers multiple times onto my hw website. If it wasn't through online and the program didn't give me 3 chances to answer questions, and tell me right away the answers were wrong...if this was like on paper and turn it in type of hw...I would've got more than half wrong.
Okay, basically what I'm trying to say is...these tutors DO NOT KNOW THEIR STUFF. INCOMPETENCE!!!! It's really really incredible! When I'm on my online tutoring through my college hw website, the tutors know right away what's going on and etc. But tutorvista tutors? They're a JOKE!!! PLEASE PLEASE stay away!!!!!
Supposedly the customer care rep gave me a full refund back to my card. But who knows..it seems as if a lot of people have problems with the money part...so I BETTER see my 180 credit back on my card in 3-4 days OR ELSE!!!??
Review about: Tutor Vista Customer Care.