Not resolved
2 comments

This is to complain about service I recently received from Tutorvista.com customer service representative named Eric.

I called Tutorvista.com on 20th October 2010 to find out how to book sessions. After I had been on hold for several minutes, Eric came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. Eric put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated.

I expected a much higher level of service from this tutoring company, and I was quite disappointed. After an hour, Cristy from the care team called me back and apologized, and gave me clear instructions to book sessions. This was very surprising, but true!!!!!!

I wish the care team works in a much professional way. They should take care of this complaint and help customers use the service well.

I would rather say this to be a feedback to Eric rather than a complaint, but this need to be addressed.

Review about: Tutor Vista Customer Care.

Had an Experience with Tutor Vista?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#214613

I didnt understand the method they used and so my academic coordinator called me dumb, I am in the National Honor Society.

Anonymous
#214247

I did have a similar experience.Although, booking sessions has become much more easier now.

I got all the support I required to understand the whole process of booking the session.I did get ample support from the technical support team themselves.Since then it has not been an issue.

You May Also Like

Philip Merrill College Of Journalism - Bad Journalism School that Deceives all Undergraduate Broadcast Journalism Students and Minorities of an Opportunity Philip Merrill College Of Journalism " I am writing to you today as I wish to provide a formal complaint about the undergraduate broadcast journalism program at the University of Maryland‘s Philip Merrill College of..." Read more Curriculum Associates - I-ready Program Review Curriculum Associates "30 minutes each week of my life that I will never get back. The program is designed for the torture of students. MORONIC. ..." Read more Tutor Vista - Tutoring Service Review from Flushing, Michigan Tutor Vista "By far the worst tutor website available. They told me if I was not happy I would receive a refund, which was completely fals (see attached picture). They offered me..." Read more Brett Mcfall - Brett Mcfall Courses Are Bullshits, Worthless and Totally a Waste of Time!B Brett McFall "I have attended many internet marketing seminars and previews over the years. This time I attended Brett McFall seminar preview while I was in Melbourne. To be frank, it is..." Read more Tophatter The Good And The Not So Good Tophatter "From my experience in the last few months, they have some good sellers that provide good quality items and some sellers items are falsely described. If they can't provide the..." Read more Kwik Fit - DO NOT USE KWIK-FIT UNDER ANY CIRCUMSTANCES!! Kwik Fit "Took my car in on 18 January 2017 as an emergency repair as my passenger window pane had fallen out of its clip and into the door panel, and dropped..." Read more Handyman Eddy Wheat - Handyman Handyman Eddy Wheat "We hired a handyman by the name of Eddy Wheat. He did some small jobs for us and the work was adequate. We asked him about repairing a roof that..." Read more H20 Wireless - Couldn't active the new sim cards that i purchased H20 Wireless "I purchased to sims as multi-line plan and wanted to transfer my existing numbers from att. I called 3 times to customer service and provided all the details and i..." Read more