Not resolved
1.3
Details
Customer service
Diversity of Products or Services
Website
2 comments

Signed up for Tutor Vista in October 2014 and within minutes received a call that I could upgrade from $109 per month to $249 for 3 months.I expressed concern Tutor Vista may not be able to provide the Calculus support needed.

Customer service rep lied when he said "if you are not satisfied, you will receive a full refund."

The tutors are slow and most of the Calculus answers are wrong. Within 30 days, I called to cancel and was told, I would receive only $124.99 refund (half of the 3 month price). Tutor Vista reps will tell you whatever you need to hear, to make the sale.

Reps are liars and tutors are bad.Don't waste your time or money.

Review about: Tutor Vista Tutoring Service.

Reason of review: Poor customer service.

Monetary Loss: $45.

Preferred solution: Full refund.

I didn't like: Incorrect answers given by tutors.

Had an Experience with Tutor Vista?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1041146

tell me the best site for online tuition for indian also

Anonymous
#895871

Welcome to TUTORVISTA !

Type your question in chat window below.

[ 01:56:31 PM ] Guest : yes

[ 01:56:33 PM ] Acad Coordinator : Hello, I am your Academic Counselor and will help you.May I please know your name?

[ 01:56:44 PM ] Guest : dave

[ 01:56:47 PM ] Acad Coordinator : Which grade and subject are you looking for help in?

[ 01:56:58 PM ] : college thermodynamics [ Acad Coordinator is Typing...] [ 01:58:07 PM ] Acad Coordinator : You are at the right place to get help. [ 01:58:14 PM ] : We have highly qualified tutors to work with you in Physics [ 01:58:22 PM ] : Is this your first time using our tutoring services? [ 01:58:25 PM ] Guest : yes [ 01:58:33 PM ] Acad Coordinator : You are welcome to the tutoring service. [ 01:58:42 PM ] : May I give you a quick overview of how our program works and help you get started?

[ 01:59:06 PM ] Guest : can you just help me now [ 01:59:12 PM ] Acad Coordinator : Sure [ 01:59:13 PM ] Guest : i don't need an overview [ 01:59:16 PM ] Acad Coordinator : Once you have an individual account with us, I will help you get connected to a live tutor right away. [ 02:00:04 PM ] Guest : is it expensive [ 02:00:14 PM ] Acad Coordinator : No Not at all [ 02:00:25 PM ] : We charge an affordable fee for the regular tutoring. [ 02:01:00 PM ] : We also have 1 hour trail session for $24.99 [ 02:01:12 PM ] : Which is valid for 30 days [ 02:01:21 PM ] : You can break up the hour and use it as per...

[ 02:02:12 PM ] : Our tutors will follow your pace and style of learning. [ 02:02:22 PM ] : Our tutors are PhD or Master Degree holder. [ 02:02:38 PM ] : If you are not happy with the service, we will issue a full refund within 48 hours. [ 02:03:05 PM ] : Sounds good?

[ 02:04:00 PM ] Guest : i will think about it [ 02:04:09 PM ] Acad Coordinator : Is there any concern? [ 02:04:46 PM ] : This trial offer is exceptional for you and this is available only on this chat [ 02:05:47 PM ] : May I tell you some best deal? [ 02:05:50 PM ] Guest : brb [ 02:06:19 PM ] Acad Coordinator : May I tell you something? [ 02:11:03 PM ] : Are you with me on this?

[ 02:12:32 PM ] Guest : tell me [ 02:12:48 PM ] Acad Coordinator : I have a best deal for you on this chat [ 02:12:59 PM ] Guest : what's the deal [ 02:13:27 PM ] Acad Coordinator : I will give you 2 hours session for $39.99 instead of $44.99 with extra one free hour [ 02:13:44 PM ] Guest : can i pay in cash [ 02:14:39 PM ] Acad Coordinator : Everything is completely online, right from creating an account, making payments, asking for help and receiving help. [ 02:15:05 PM ] Guest : sounds good [ 02:15:08 PM ] : do you accept tips? [ 02:15:33 PM ] Acad Coordinator : Can you be more specific? [ 02:16:03 PM ] Guest : can i pay you money on the side for being so helpful [ 02:16:42 PM ] Acad Coordinator : We use the secured link which is used by all top banks across the world for safe and secured transactions [ 02:16:58 PM ] Guest : what's your name?

[ 02:17:14 PM ] Acad Coordinator : My name is Ron [ 02:17:35 PM ] : You can use Credit card or debit card to subscribe with us [ 02:17:45 PM ] Guest : ron, i would like to give you money for helping me [ 02:18:11 PM ] Acad Coordinator : Its my duty so i don't need any tips from you [ 02:18:20 PM ] Guest : i insist [ 02:18:31 PM ] : you are nice [ 02:18:53 PM ] Acad Coordinator : Thank you [ 02:19:13 PM ] : May i know which package would you like to start? [ 02:20:34 PM ] Guest : im not sure [ 02:21:01 PM ] Acad Coordinator : Do you see the price list on the whiteboard ? [ 02:21:17 PM ] : I can get you the best available discounts of the packages [ 02:21:25 PM ] : Let me know Which package would you like to subscribe for? [ 02:21:33 PM ] : So that I can get you the promo codes [ 02:22:29 PM ] Guest : im not sure how much time i need [ 02:22:33 PM ] : im pretty dumb [ 02:22:51 PM ] Acad Coordinator : You can go ahead sign up for the one month unlimited package [ 02:23:05 PM ] : The 1 month of tutoring will cost you $99.99 only on this chat [ 02:23:38 PM ] Guest : is there a way i can pick my tutor [ 02:23:45 PM ] : if i dont like the one i am assigned [ 02:24:07 PM ] Acad Coordinator : Yes,you have the option to work with the tutors you prefer [ 02:24:25 PM ] : There are students who still prefer to take help from one particular tutor with whom they work well.

[ 02:24:25 PM ] Guest : can you be my tutor for the 1 hour package [ 02:24:30 PM ] Acad Coordinator : For this we have the Preferred Tutor option. Students can select one particular tutor with whom they work best. [ 02:24:51 PM ] Guest : you seem smart [ 02:24:52 PM ] Acad Coordinator : Let me help you sign up for 1hr package and help you take instant help ? [ 02:25:09 PM ] Guest : i want you was my tutor [ 02:25:10 PM ] : is that okay [ 02:25:11 PM ] : ?

[ 02:25:46 PM ] Acad Coordinator : Oh Sure,Let me help you to sign up [ 02:26:39 PM ] : May I help you to sign up? [ 02:26:42 PM ] Guest : yes [ 02:26:54 PM ] Acad Coordinator :https://payments2.tutorvista.com/buynow/checkout/?hh=ygPqY4rpfg&ChatUI=2&fIBN=1&lmid=08f08a08d08b09109208d090&uid=09008a08d08a09108a08d093&pp=new&pam=agent [ 02:27:02 PM ] Guest : what's that [ 02:27:06 PM ] Acad Coordinator : Please click on the link above [ 02:27:11 PM ] Guest : is it safe [ 02:27:15 PM ] Acad Coordinator : Yes [ 02:27:21 PM ] : Our site is SSL encrypted; we use 128 bit encryption so that your information is safe with us. [ 02:27:24 PM ] : We do not solicit any of your personal information. Our online payment is completely safe with McAfee Secure.

[ 02:27:38 PM ] Guest : wow, you type really fast [ 02:27:44 PM ] : can you tutor me [ 02:27:47 PM ] : on how to type so fast [ 02:28:04 PM ] Acad Coordinator : Thank you [ 02:28:10 PM ] : My job requires that [ 02:28:22 PM ] : Please go ahead and select the one hour package under college level [ 02:28:31 PM ] Guest : what's the promo code [ 02:28:32 PM ] : ? [ 02:29:14 PM ] Acad Coordinator : The promo code is good for bigger packages [ 02:29:17 PM ] : Give me a moment [ 02:29:32 PM ] : Let me have a word with my manager and get you a special promo code [ 02:29:35 PM ] : Please wait [ 02:29:38 PM ] Guest : ok ron [ 02:30:44 PM ] Acad Coordinator : Thank you for waiting online [ 02:30:58 PM ] : I have a promo code for you [ 02:31:15 PM ] : Please select the 1hr package under college level [ 02:31:22 PM ] : And enter the promo code as [ 02:31:29 PM ] : NEVT31 [ 02:31:48 PM ] Guest : do i click the little circle [ 02:31:48 PM ] Acad Coordinator : and click on apply, you will see the price change to $21.99 [ 02:31:53 PM ] : Yes [ 02:32:04 PM ] Guest : ok [ 02:32:08 PM ] : now what [ 02:32:32 PM ] Acad Coordinator : Please enter the promo code NEVT31 [ 02:32:36 PM ] : And click on apply [ 02:32:43 PM ] : You will see the price reduce [ 02:32:47 PM ] Guest : i did [ 02:32:51 PM ] Acad Coordinator : Great [ 02:32:57 PM ] Guest : is that it? [ 02:33:10 PM ] Acad Coordinator : Please go ahead and fill in all the required information on the checkout page [ 02:33:29 PM ] Guest : it says to enter the students email id [ 02:33:30 PM ] Acad Coordinator : Once done filling all this info, click on the subscribe tab at the bottom of the page [ 02:33:42 PM ] Guest : how do i get this id? [ 02:33:45 PM ] Acad Coordinator : Yes enter your personal Email Address [ 02:33:59 PM ] : And password of your choice [ 02:34:04 PM ] Guest : what is my id?

[ 02:34:21 PM ] Acad Coordinator : Your Email address [ 02:34:31 PM ] Guest : ughhh i think i forgot it [ 02:34:37 PM ] Acad Coordinator : Great.. [ 02:34:44 PM ] Guest : i only use text messaging nowadays [ 02:34:48 PM ] : can i just put my phone number [ 02:35:55 PM ] Acad Coordinator : Do you have any other questions for me? [ 02:36:06 PM ] Guest : i just asked you one [ 02:36:16 PM ] Acad Coordinator : Oh okay [ 02:36:21 PM ] : Thats not possible [ 02:36:30 PM ] Guest : hmmm [ 02:36:38 PM ] : should i just make a new email [ 02:36:40 PM ] : ?> [ 02:36:45 PM ] Acad Coordinator :dave@tutorvista.com [ 02:36:58 PM ] : Please enter the above email id and a password of your choice [ 02:37:03 PM ] : That can be anything [ 02:37:14 PM ] : And go ahead and fill in all the info on the checkout page [ 02:37:20 PM ] Guest : nice! [ 02:37:21 PM ] : thanks!!!!

[ 02:37:45 PM ] Acad Coordinator : Welcome [ 02:38:51 PM ] Guest : i'm reading the terms of use [ 02:38:52 PM ] : it says [ 02:38:57 PM ] : (e) From time to time, Pearson may offer free or subsidized trials of tutoring services and promotional pricing for tutoring services. Such trials and promotional pricing may be subject to certain restrictions such as, first time users, limited duration and as otherwise indicated and determined by Pearson. [ 02:39:15 PM ] : are there any free or subsidized trials for me too? [ 02:39:37 PM ] Acad Coordinator : I apologize for the inconvenience.

[ 02:39:43 PM ] : Since all the demo tutors for this subject are busy with the regular students, you can subscribe and get instant help. [ 02:40:01 PM ] Guest : ????? [ 02:40:23 PM ] : that doesn't answer my question [ 02:41:34 PM ] : the terms of use says that pearson may offer free or subsidized trials of tutoring [ 02:41:50 PM ] : can i get this offer? [ 02:42:19 PM ] Acad Coordinator : More than 500+ students have been waiting in *** nowadays [ 02:42:41 PM ] : So we introduced money back policy instead of demo version [ 02:44:05 PM ] : Are you with me on this?

[ 02:44:23 PM ] Guest : im confused... [ 02:44:36 PM ] Acad Coordinator : Dont be confused [ 02:45:00 PM ] : May I have your contact number to call you and help you sign up? [ 02:45:01 PM ] Guest : :( [ 02:45:15 PM ] Acad Coordinator : Thank You for visiting TutorVista. You can call us on our toll free number 1-866-617-6020 or send us an email at sales@tutorvista.com to take advantage ofspecial offers.

[ 02:47:03 PM ] Guest : i think i signed up [ 02:48:11 PM ] : no.. i didn't [ 02:48:38 PM ] : i only use my phone for text messaging because i don't have minutes [ 02:49:04 PM ] : you cant text me!! [ 02:51:20 PM ] : can* [ 02:51:29 PM ] : ron? [ 02:51:33 PM ] : i still need help.....

[ 02:51:35 PM ] : ..........

[ 02:51:41 PM ] : i've been chatting with you for a long time now [ 02:51:49 PM ] : it's been almost an hour [ 02:51:54 PM ] : that's ridiculous [ 02:52:03 PM ] : and i still don't have my account set up!!!!![ 02:52:21 PM ] : UGHHHHHHHHHHHHHHHH

Show more

You May Also Like