This company is so screwed up.It is unbelievable that they don't even understand the basics of Customer Service.
I signed up specifically asking for a Voice tutoring session. They promised me that. Since then every time there is a session, I get a non-voice, meaning chat only session. I complain and they say they will fix it next time.
It happened again and again. Then when I said I want to cancel and want my refund back, they said I should try one last time and this time they will get me a voice sessions. Same problem again. The session I got again was a non voice session.
This place is so horrendous and the people running it have no clue on what is happening.I submitted multiple feedback on their websites, never got a response.
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