I had used tutorvista.com for help in my college math class. I am a returning student and have been out of college for 18 years.
I also set up an account for my daughter. When I realized that neither of us were using our accounts, I called to cancel them both. They told me they would both be canceled. They didn't cancel either and called me a month later to ask why I had not been using my account.
I told them that I had canceled both and that they had wrongly charged me for another month of usage I did not receive. Now, they have caused my bank account to overdraft by continuing to charge me for a service I thought I canceled in December 2008. They keep giving me the runaround when I call to talk to somebody. The guy in billing will not let me talk to his boss or anybody in the company higher than him.
All in all, a worthless company that will rip you off if given the chance. Keep your money safe by not giving them the chance.