tutorvistahateman
map-marker Rockledge, Florida

TUTOR VISTA A RIP OFF

joined 3 months ago they were helpful for the first and 2nd time as well. Then my son did not use them for a month but I still paid the 99.00 dollars in case he needed it. When the time arrived for this help we were told he had 10 minutes left on his time we were promised 3 hours a month.I got a manager and this person did not care. So here it TUTOR VISTA in a nut shell 1. Over priced 2. Waste your time eating your minutes 3. Have tutors that do not know the subject 4. Terrible customer service. We recommend avoiding this company at all cost. Wish me luck canceling my account they demand autopay as well.
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Loss:
$300
Jina M
map-marker Lawrenceville, Georgia

TutorVista: Incompetent Tutors

Are you kidding me right now?? So I was struggling this semester with Physics and Calculus. After speaking with a rep. she convinced me to get a 20 hour package for $180 (she discounted 20$ for me). She told me that most/all tutors had masters degrees. Uhh...yeah I bet masters degrees from like a 3rd world country with the poorest education on the chart! One tutor gave me all kinds of explanations that made no sense...and derived equations and formulas for me that ended up being completely wrong! When I went into class the next day and showed my lab partner, he laughed. Then he gave me all the right equations. A second tutor took 10 mins just to tell me that no limit existed on my Calculus problem. & argued with me that there was no limit..when I KNEW there was a limit!!! My online hw did not give a choice for "does not exist". A third tutor had me put in wrong answers multiple times onto my hw website. If it wasn't through online and the program didn't give me 3 chances to answer questions, and tell me right away the answers were wrong...if this was like on paper and turn it in type of hw...I would've got more than half wrong. Okay, basically what I'm trying to say is...these tutors DO NOT KNOW THEIR STUFF. INCOMPETENCE!!!! It's really really incredible! When I'm on my online tutoring through my college hw website, the tutors know right away what's going on and etc. But tutorvista tutors? They're a JOKE!!! PLEASE PLEASE stay away!!!!! Supposedly the customer care rep gave me a full refund back to my card. But who knows..it seems as if a lot of people have problems with the money part...so I BETTER see my 180 credit back on my card in 3-4 days OR ELSE!!!??
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7 comments
Guest

I have given them a simple question about pints and a statue to solve in the demo. They gave me some bs answer a 3 yr old would have given. The comments where ppl say TutorVista works are probably workers from the company doing pathetic advertisements.

Guest

Tutors and agents are very good in tutorvista.

Guest

I use tutorVista from past 2yrs and Iam proud to say that i take A+ in all the subjects.. Thank you TutorVista

Guest

Jessica is awesome. you should request her. SHES MY GURLIE

Guest

OBVIOUSLY, you should not assume things because you might totally be wrong. FIRST off, I was talking about Physics 1111 and Calculus 1431.

Which is the FIRST Physics and the FIRST Calculus for FRESHMEN'S. Maybe you just got lucky with the one tutor out of a million that knows his stuff....or maybe whatever you needed help with wasn't as hard as you think.

Guest

Same here, I had a take home quiz, this guy used google and I failed that quiz. TutorVista is ***

Guest

they know their stuff jeez. they just helped me with some hard stuff. obviously if your doing like 4th year math (college level) they probably wont be able to help you but like first year stuff is worth while

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Anonymous
map-marker Edgewood, Maryland

Customer Service Bad Ethics

While I find the tutors 99% great I have had problems with two. Customer service did rectify the first issue by crediting me an hour for my problem. Today I had a second issue which they did not resolve. They began by saying they would credit an additional hour but then expressed that I was over credited for the first issue and I would not receive a credit. The root issue was lack of knowledge from the tutor and a second tutor entering the session. To be clear, you will lose the time from the first tutor so if you are in a session decide if it pays to wait to see if you can redeem the session with the second tutor or you want to cut bait and end the session and start a new one hoping you can complete you problem within the session time. To be fair until today I have had a very good experience with Tutor Vista and hope this is the exception not the norm....
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Leafuy
map-marker Columbus, Ohio

Tutorvista is a FAKE. iMENTfake

Tutor Vista is a completley fake out.I played along by getting in chat with them prentending I'd get in with the agreement. Of course I wasn't that crazy. so i didn't sign in with them. When I tried to stay in in one subject They went on and on about how they got low prices and all. and then they ask for the parentand i pretend to be the one. though im not then i hang up. I make up names and ages plus i also make up the grade every time it is different. Thanks for letting me do the complaint.
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i k Aus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Tutor vista they are a poor choice!

I used this tutoring service for a year which is mathway it's okay and it's not the best, I'll pick them over tutor-vista any day of the week, year, day you know what i mean and they tried to pursue me in trying this service and when I'm being pursued like this i backed off. Ooh may you should try the better business bureau or depending on where they located? Like if Florida the have a company the agriculture and consumer complaint and this company is helping me with a matter, but if the BBB does not help try the attorney general office and if they can't help and if they know of a company that can help you? No Matter how much money it is not for them to keep or even rip you off.
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3 comments
Guest

How can these people get away with this!

Guest

thanks

i k Aus

Thanks for the information i will use this so can get results

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Littie Cas
map-marker San Diego, California

Liars

What ever you do, do not pay these people. I paid them for help with my college stats class and at first it was just okay and not its just plain horrible. You can only get 30hrs of help a month so how in the *** is that unlimited tutioring. That's false advertisement. The when you do try and connect their are no tutors available so again how is that unlimited..I can even tell you about the stats help that I had got. Just put it this way I still have an *** my class and I could of kept my 80 dollars and got an F on my own....I really do not trust this company and frankly don't give a *** if the president recommended this site. THIS SITE IS NOT WHAT IT SHOULD BE!!!! DON'T FALL FOR IT LIKE I DID!!!!
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Loss:
$80
1 comment
Guest

This service sucks. Im in college and needed it for BIO and im paying a ton to go to this university for this class and relied on this service and i got all 50 percent of the answers correct.

Waste of money, time, and its a scam!! they are in india and no they dont have a masters degree!! I hate tutor vista! please call and harass them if you please to do so there number that works when you call is 305-503-****.

I luckily got this number because the sales guy had to call me. Other than that number there is no way to contact them because they are unethical scammers who lie

Krystale Xiu
map-marker Phoenix, Arizona

Investigation

Here is a fake conversation I had with TutorVista! All they want is to get you to buy there product! I hope this helps. This product is a huge Scam! NO REFUNDS! Welcome to TUTORVISTA ! Type your question in chat window below. [ 12:02:39 AM ] Acad Coordinator : May I have your name and grade please? [ 12:02:49 AM ] Acad Coordinator : Hello, my name is Stephen. [ 12:02:50 AM ] : I'm your Academic Counselor for the day. [ 12:03:08 AM ] : Let me know your grade and subject to help you better. [ 12:03:21 AM ] Guest : My name is Judy. I is in third grade. [ 12:03:43 AM ] : I need help in math. [ 12:03:58 AM ] Acad Coordinator : Nice to have you online Judy.. [ 12:04:08 AM ] : We will surely help you in maths.. [ 12:04:49 AM ] Guest : okay [ 12:05:03 AM ] Acad Coordinator : Are you working on your homework, test or assignment? [ 12:05:29 AM ] Guest : I am workin on homework [ 12:05:42 AM ] : What does metamorphisis mean? [ 12:05:44 AM ] Acad Coordinator : Thank you.. [ 12:05:47 AM ] : Have you experienced the benefits of online tutoring earlier? [ 12:06:05 AM ] Guest : I used to have a tutor but he was mean and so i quit. [ 12:06:17 AM ] Acad Coordinator : Not to worry, [ 12:06:36 AM ] : We will give you a personal tutor right away.. [ 12:06:53 AM ] : How much do you pay for the tutor? [ 12:06:53 AM ] Guest : YAY! [ 12:07:12 AM ] : I have to ask my mommy [ 12:07:24 AM ] Acad Coordinator : Can I chat with your mom.. [ 12:07:36 AM ] Guest : okay [ 12:07:59 AM ] : Hi! Who is this? [ 12:08:11 AM ] Acad Coordinator : Hello mam nice to have you online.. [ 12:08:30 AM ] : My name is Stephen.. [ 12:08:34 AM ] : I'm your Academic Counselor for the day. [ 12:08:50 AM ] Guest : Academic counselor? [ 12:09:03 AM ] : Am I getting charged? [ 12:09:11 AM ] Acad Coordinator : We help students to register based on the grade level. [ 12:09:15 AM ] : Not at all. [ 12:09:31 AM ] : We provide unlimited one-on-one LIVE Tutoring from Kindergarten till the College Level. [ 12:10:17 AM ] : Do you see the document that I have shared with you? [ 12:10:23 AM ] Guest : Judy isn't very skilled with computers! Will this be too hard for her to use? [ 12:10:43 AM ] Acad Coordinator : Not at all, we have ensured that the program and the platform are extremely simple and user-friendly. [ 12:10:59 AM ] : We have students from Kindergarten and 2nd grade as well, who are getting regular help with us. [ 12:11:11 AM ] : Once Judy starts the sessions it will be more fun and interactive. [ 12:11:29 AM ] : This will help Judy to go online on a daily basis and get instant help, this will also improve her computer skills. [ 12:11:40 AM ] Guest : Is there a trial? [ 12:11:46 AM ] Acad Coordinator : Yes, Do you see the document that I have shared with you? [ 12:11:57 AM ] Guest : yes [ 12:12:07 AM ] Acad Coordinator : This is a trial session to show you how our tutors explain the concept step by step in regular sessions. [ 12:12:28 AM ] : Similar way Judy can also get help with all the problems with our expert tutors. [ 12:12:44 AM ] Guest : wow! [ 12:12:52 AM ] Acad Coordinator : In the sessions the tutor will help her to solve the problems step by step on the white board while explaining in the chat box. [ 12:12:58 AM ] Guest : Do we have to install software? [ 12:13:03 AM ] Acad Coordinator : Not at all. [ 12:13:10 AM ] : You just have to create an account with us. [ 12:13:17 AM ] : Once you Subscribe you will have an Individual account with us. [ 12:13:43 AM ] Guest : I'll have to talk to my husband about this! [ 12:13:49 AM ] Acad Coordinator : Whenever Judy need help she just have to log on to our website and get in to her account and take instant sessions at your convenient. [ 12:14:00 AM ] : These offers are available only through chat today. [ 12:14:11 AM ] : We have a week trial package to get started. [ 12:14:23 AM ] : The regular cost for a week is $34.99. [ 12:14:34 AM ] : However on this chat you just have to pay $19.99 for the next 7 days. [ 12:14:38 AM ] Guest : What if we got back to you tomorrow? [ 12:14:47 AM ] Acad Coordinator : You will end up paying the regular cost. [ 12:15:10 AM ] : I am sure your husband would like to get the extra help at an affordable price for your child. [ 12:15:21 AM ] : You do not have to commit for any bond or contract with us. [ 12:15:32 AM ] : You are free to cancel your subscription without any additional charges. [ 12:15:39 AM ] Guest : What information do you need? [ 12:15:55 AM ] Acad Coordinator : You have to process the payment online by yourself for security reasons. [ 12:16:06 AM ] : You just have to enter the 16 digits card number along with the expiry date. [ 12:16:13 AM ] : It will take less than a minute for you to get started. [ 12:16:18 AM ] : You may start the sessions right away. [ 12:16:50 AM ] Guest : How often are tutors on the site? [ 12:17:00 AM ] Acad Coordinator : We have more than 2000 well qualified tutors available 24 hours and 7 days a week. [ 12:17:15 AM ] : You would be able to replay past sessions, upload assignments & worksheets and take online tests. [ 12:17:38 AM ] Guest : Is there refunds? [ 12:18:08 AM ] Acad Coordinator : I am sorry we do not have refunds on the account. [ 12:18:28 AM ] : I can assure you that you will definitely renew your account and continue for the entire semester. [ 12:18:43 AM ] : TutorVista has been recognized for providing quality service at an affordable price. [ 12:19:02 AM ] : I am glad to tell you that TutorVista has featured on NBC, BBC and The New York Times as the most affordable tutoring service.. [ 12:19:10 AM ] Guest : How long is the entire process of signing up? [ 12:19:19 AM ] Acad Coordinator : It will take a minute for you to sign up. [ 12:19:31 AM ] : Please click on the "Subscribe" button at the bottom of your page. [ 12:19:44 AM ] : You just have to fill in the information and you are done. [ 12:19:50 AM ] Guest : Wow you make the process so easy! [ 12:19:53 AM ] : Thanks! [ 12:20:04 AM ] Acad Coordinator : Yes, it is very user friendly to use, as this is related to education [ 12:20:10 AM ] : Once you sign up I will assist you with your account right away.
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2 comments
Guest

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :( :( :( :( :upset :upset 8) 8) 8) :sigh :x :( :zzz :roll :?

Guest

"

Guest: WILL YOUR TUTORS BE MEAN

Acad Coordinator: yes

Guest: your tutors are mean?

Guest: well im not paying 300 dollers anymore to get 3 mounths.

Acad Coordinator: Try the program for a week and experience the benefits.

"

And as you can see after i said that he kept trying to sell me it wow.

Guest: Let me talk to your Manager.

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Anonymous
map-marker Cincinnati, Ohio

Tutor Vista Sucks!

Tutor Vista is a bad tutoring place they dont help worth the squat diddly shinziz im serious! They SUCK hah ha aha haa ah aha aha ahahahaha hah ha ha ha ha ha ha ha ha ha ha ha haha haaha haa ha ha ha aha ah aah aah ah aah aah aha aah aah aha ah ahahahah a ahah ahhh aha ha aha ha ah aha ah aha ha ah aha ah aha ah aa ah aha ah aa ah aha ha hahaha ah aha a aha ha ah aha aha ha h lol xD They Suck Really BAD!
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3 comments
Guest

They don't answer your questions they go about it in a roundabout way. You wouldn't be asking them a question if you knew how to do it but they always say " show me how you do it"

So i waste my time showing them the wrong way how to do it, then they give me what im guessing is a guess that is somewhat close to the answer ive given and they say it's the answer.

Funny story though i have an answer key and every single answer they give me is wrong. They take about 1 hour to do 1 question and you just sit there waiting for them to figure out how to do the *** problem.

I went into a test thinking what they told me was right and bombed the test. Don't waste your money on these *** head curry eating ***

Guest

:upset I totally agree. They're terrible!

Most of the counselors barely speak English! How are they supposed to if they cannot even speak it well and correctly!

Guest

This review is not helpful. Why do they suck?

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anillancy S
map-marker Nashua, New Hampshire

Tutor Vista is a big fraud company... Stay away..

Tutor Vista is a big fraud company. They have not paid my money for the last 6 months and I am following up everyday. They always say "we are working on your case. We will contact you within 24 hours". Guess what, no one calls. They are big liars.. I speak to their customer care, day and night and no one is bothered there. They want to eat every customers money. I don't know how this company operate. Please stay away from this company. They are not worth it with their education they provide. I am an Indian and I am very sorry to say that this company SUCKS !! No business ETHICS !!.
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Loss:
$450
1 comment
Guest

The way to get them is to do a blog title it something like: TutorVista homework and tutoring service is a FRAUD AND A SCAM. Put in your story and you can copy and paste in the other peoples stories here and other places too.

Then go to Ezine Articles do the same thing, write about how bad the service in, always include keyworks: Homework and Tutoring Service a few times and in the title with their name. Go to the bio in Ezine articles and include to url address to the blog. Do a few articles along these same lines always including the url linking address back to the blog you wrote. You can also go on some forums where college students are and put in this story of what happened to you with Tutor Vista to spread the word and include the same url of the blog.

You can go to yahoo answers too, same thing tell what happened to you and others and put in the name of the url to your blog..this is called building traffic and reputation with the search engines and over a little bit of time you will see your blog rise to the top of googles pages for tutoring and homework help with all the listings of homework services and students will then see about them and they will lose lots and lots of business...and rightly so, they are criminals posing as respectable professors and teachers robbing scared innocent college students and they arent even from the US...they probably sit and laugh about the things that happen to those innocent people while they figure up new ways to rob them and their back accounts. Shame on them, I hope someone follows this simple yet effective plan that will shut them down in their tracks.

Anonymous
map-marker New York, New York

False advertising

you only get 30 hours per month and 3 per day, this is unlimited! it is ***! they offer a package for unlimited help. and then the child is unable to connect to the service! the customer service is rude as could be. you speak to 30 people who know nothing and you end up pulling your hair out of your head before you get a question answered. they put you on hold for 30 minutes and you dont know if they are in fact returning to help you. i am disgusted with this tutor visita nonsense. *** company , tutor vista
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2 comments
Guest

:( funken *** that website is not free!

Guest

:cry

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craperzaw Z
map-marker Willmar, Minnesota

Tutorvista is breaking it promise

Dear Customer, We apologize for the inconvenience caused. Please let us know what subject and topic you need help with. We will arrange sessions for you. Thanking You, Sasmita Relationship Executive - TutorVista Website: www.tutorvista.com On Tue, Feb 15, 2011 at 10:10 AM, wrote: I can't connect to any of the subject and any of my tutors . I know there have something definitely wrong with my account. And it is already 2 days. Please help me out Email (2) Dear Customer, This is in regards of your account with Tutorvista. As per the fair usage policy you can take 3hrs of tutoring in a day, 8hrs of tutoring in a week and 26hrs of tutoring in a month, Please click on below link http://help.tutorvista.com/answer.php?id=184&oid=120 Email (3) I have a question . How come it turned out like this ? It is saying that Unlimited Tutoring and 24 7 tutoring available And Now i only have these 2 hours ? How could this happen ? Email (4) Dear Customer, We apologize for the inconvenience caused to you. Please let us know a convenient time the subject and the topic you need help with. we will arrange session for you. -- For further information feel free to email us at care@***.com. ------------------------------------------------------------------------------------- THat is what happened ... They said 24/7 but after we paid money .. they only allowed 3 hr per day and we can't even access anything we want . We have to report them the time that we want to study .. Actually , that is freaking .. *** me off
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2 comments
Guest

tutor vista is terrible and i will be sure to spread the news never to buy time on this site, they are unreliable! I can't even connect with the session I booked!

Guest

Dear Student,

You can contact the customer care when you need Extra sessions for help.You can do that through the connect to customer care tab in your account page

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LarryF
map-marker Livermore, California

Do not sign up with tutorvision

Unfortunately the problems with Tutorvista are continuing. I wanted to try out the service (they advertise a free trial) but in fact they made it extremely hard to talk to a tutor unless you sign up for the service. Once signed up, it is very hard to stop the service. I decided to cancel the service the same day I signed up when I realized that the business practices were questionable (the fact that my credit card company called me to find out if I really wanted to sign up with Tutorvista was one of the signs that something was not right). Although I had cancelled the service and also asked that they not renew the service at the end of one week, they did so anyway, and refused to refund the money because it had already been renewed (which I had told them NOT to do). Whatever good they do as tutors is outweighed by horrible business practices. I strongly recommend that you look for any other tutoring organization than TutorVista. Here is some of the communication: Dec 2 (the day I signed up for the service) Dear Customer, This is to confirm that your account with TutorVista is canceled. There will be no further charges on your account in the future. For further information feel free to email us at care@***.com. Thanking You, Christy Relationship Executive – TutorVista Website: http://www.tutorvista.com and and then when the further $99 charge was issued and I complained, I received this letter: Dear Customer, We are writing this mail to inform you with regards to your TutorVista Subscription. You signed up on 2nd Dec 2010 from your end. Your account was auto renewed on 9th Dec 2010. It is clearly mentioned on our payment page that accounts will be auto renewed for customers convenience. All customers who sign up with TutorVista have to agree to the monthly auto renewal. This is to confirm that your account with TutorVista is currently canceled there will be no further charges on your account in the future. We are unable to offer you refund based on the refund policy. Please click on the link below to go through our cancellation policy: http://www.tutorvista.com/terms.php#cancellation For further information feel free to email us at care@***.com. Thanking You, Jyothi Relationship Executive – TutorVista Website: http://www.tutorvista.com
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Shamyra Wnd
map-marker Albuquerque, New Mexico

They dont speak english well.

aw d f f d f s sf adf they callled me girl when i am reallly a boy it is annoying the do not speak good english they say i will teach you good or i will learn you good and yet they help with essays anybody who got help with their essay would fail its like um di um di um di um di um di um di um di um dium di oh thats what they mean and they claim their names are names like rocky on the phone who do they think there foolin it is horrible the only good part is the math.
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Loss:
$200
1 comment
Guest

Why don't you try other math tutoring sites like tutorteddy.com.

Greg K Ftc
map-marker Prineville, Oregon

Tutorvista will rip you off.

Tutorvista is a tutoring company that talks you into trying the service for a month at a "special" price and assure you that you will not be charged for additional months if you choose not to continue. They DO NOT give you the chance to decline prior to charging you the next month and just go ahead and charge your credit card. The tutors (at least in the math category) were not bad and were friendly and pretty helpful to my daughter. However, when we no longer needed the service I was ignored when I asked for the refund for the month they GUARANTEED would not be charged without my permission. They have no address to list for a BBB complaint and calling them is useless because there never seems to be a supervisor available to speak with and the rep you get has been trained to ignore you and just keep repeating the same garbage regardless of what you say to them.
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Loss:
$100
1 comment
Guest

They took money out of my account after i canceled saying i didn't cancel on time and when i ask for my money back they said NO straight up NO!

Anonymous
map-marker Indianapolis, Indiana

Tutors not available 24/7

I joined and found that they don't have tutors available 24/7 like they advertise. I contacted them twice in one day and no tutors were available. I canceled my account with them and they still billed me the full amount the following month. I even got a cancelation notice yet three weeks later they billed me. I was mad. I am waiting for my money to be returned to me. When I called them to complain they tried to do a "sales pitch" of tutoring two months for the price of this one charge. I said NO --- you had no business extracting money from me when I canceled three weeks ago. I will wait five days and if I don't get my money back, I'm calling my bank.
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1 comment
Guest

yes, they are not available 24/7.

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